Support Center
Email Support
For any questions, concerns, or assistance, please email us at [email protected]
We aim to respond within 24-48 business hours.
Frequently Asked Questions
How do I get started with dream4?
Getting started is easy! First, create an account using your email. Once registered, you can set up your personal goals, start journaling, and customize your notification preferences. Our platform will guide you through each step to help you make the most of your journey.
What payment methods do you accept?
We accept all major credit cards and debit cards. All payments are processed securely through Stripe, ensuring your payment information is protected.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time through your account settings. After cancellation, you'll continue to have access until the end of your current billing period. No refunds are provided for partial months.
Is my data secure?
Yes, we take your privacy and data security very seriously. All data is encrypted both in transit and at rest. We follow strict data protection guidelines as outlined in our Privacy Policy. We never share your personal information with third parties without your explicit consent.
What happens to my data if I delete my account?
When you delete your account, all your personal data will be permanently removed from our systems within 30 days, as detailed in our Privacy Policy. We recommend exporting any data you wish to keep before account deletion.
How can I report a technical issue?
If you encounter any technical issues, please email us at [email protected] with detailed information about the problem, including what you were doing when the issue occurred and any error messages you received. Screenshots are always helpful.
Support Hours
Our support team is available Monday through Friday, 9 AM to 5 PM EST. During off-hours, please email us and we will respond during the next business day. For immediate assistance, please check our comprehensive FAQ section above.
For detailed information about our services and policies, please refer to our Terms of Service and Privacy Policy.